Office Management

//Office Management

This course builds on the knowledge of QQI certificate Level 5 related courses. Students are encouraged to develop and improve their existing skills to a higher level. The college experience will help to increase the student’s expertise to position themselves for job progression.

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1 year

QQI Level 6 Advanced Certificate in Administration 6M5013

QQI Component Maths 5N1833 (available as option in evening for learners requiring Maths for progression)

Hotsoft (front office package) Certificate

€530 including QQI examination fees. (Medical card holders exempt from €280)

  • Administration Practice 6N4169 – Organise meetings and events. Organise business travel and accommodation arrangements. Manage a range of systems to maintain appointments, diary, messaging and mail processing. Appraise current legislation and good practice guidelines on areas such as health and safety and data protection etc.
  • Customer Service 6N0697 – Construct an organisational  customer  care charter for two different types of organisation. Design a customer service programme for staff. Facilitate effective teamwork and customer care. Design a tool to measure customer satisfaction.
  • Spreadsheets 6N4089 – Develop an advanced working knowledge using multiple worksheets, formulas and functions in a Spreadsheet application for many practical uses at work and at home.
  • Project Management 6N4090 – Master the essential skills and tools of Project Management by learning how to integrate its 5 process groups following the PMBOK guidelines. Learn how to use Ms Project to schedule your project & also create WBS diagrams. Complete assignments as part of this course to demonstrate your skills.
  • Marketing Communications 6N4370 – Develop an advertising campaign to include setting objectives, identifying target audience, determining budget. Analyse how effective database marketing can improve customer relationships including the impact of the internet, mobile communications and social media as direct marketing tools. Research public relations to include the various PR tools and their effectiveness.
  • Text Production 6N4945 – learn the the knowledge, skill and competence to produce a range of complex documents to a mailable business standard at a production speed of 45 words per minute with 97% accuracy.  OR Hotel Front Office Supervision 6N0651 – Supervise the administration of all stages of the guest cycle from enquiry through reservation, check in, in-stay, check out and post check out. Promoting up-selling and cross-selling in the hotel front office. Use the advanced features of Hotsoft (property management system). Learn about supervising the work of a hotel front office team.
  • Work Experience 6N1946 – Present a detailed personal skills audit and career plan including personal goals, action points, development opportunities and career paths. Demonstrate supervisory skills and capacities in the workplace.

For entry to Level 6 a full QQI Level 5 Award in a complementary area is required.

An offer of a place on this course is contingent on the applicant meeting the entry requirements set out here and satisfactory presentation at interview.

  • One day per week work placement in a management/administrative organisation setting for the duration of the course which students are required to source themselves.
  • Professional guest lecturers
  • Personal Branding workshop
  • Microsoft Outlook workshop
  • Hotsoft (Property management front office package)

Excellent progression opportunities to UCC and other Higher Education colleges. Special arrangements in place with CIT (CCPS), Tralee IT and Waterford IT for preferential entry for College of Commerce students. Up to 390 CAO points for any Institute of Technology can be attained by successful completion of this course. See Progressions for details.

Supervisory roles in administration environments. All students can access the Jobs Advice Hub. Graduates can subscribe to ‘CCOC college jobs register’ and CCOC LinkedIn alumni for up to date vacancies and networking.

Last year I did QQI Level 5 Certificate in Office Administration, Medical and Dental Receptionist. I found the College of Commerce most welcoming and the teachers so helpful and encouraging. I gained confidence in myself as a person and found the whole experience helped me in my future career.

Breda Barry, Medical and Dental Receptionist

I found myself going back to education after 10 years, it was daunting but helped me grow and showed me how enjoyable college life can be. I got a full-time job in the dental practice where I did my work experience and am now continuing my education in UCC.

Lesely Ann Roberts, Essential IT for the Office

I was a student of Level 5 Reception and Customer Care. It was a wonderful course where I gained much confidence.The Cork College of Commerce opened up new paths and the experience was invaluable. Overall I would say that the Cork College of Commerce was a wonderful College.

Laura Kirwan, Reception and Customer Care
2018-06-17T20:30:54+00:00Tags: |