Computer Support Specialist

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This course focuses on the key skills required to troubleshoot hardware and provide support and advice in a technical support capacity in a computer company or contact centre. Students will learn the essentials of hardware and networks in a local or cloud setting and how to resolve any security or other issues.

Tel: (021) 4223834

1 year

QQI Level 5 Certificate in Computer Systems and Networks 5M0536

€550 including QQI examination fees. (Medical card holders exempt from €250)



  • Computer Systems Hardware 5N0548
  • Operating Systems 5N2928
  • Customer Service 5N0972
  • ICT Security Policy and Technology 5N0583
  • Networking Essentials 5N2929
  • Maths for Information Technology 5N18396
  • Virtualisation Support 5N2434
  • Work Experience 5N1356

Leaving Certificate with at least a pass grade in mathematics or relevant computer experience. For mature applicants experience will be considered in lieu of formal qualifications.

  • Two week work placement
  • Professional guest lecturers
  • Pitstop Leadership Programme from Common Purpose for selected students

See Progressions for details. (New course, progressions updated regularly)

On successful completion of a full award, the student will be well positioned to work in technical support and troubleshooting a range of hardware issues and problems, both local and in the cloud. All students can access the Jobs Advice Hub. Graduates can subscribe to ‘CCOC college jobs register’ and CCOC LinkedIn alumni for up to date vacancies and networking.

Having attended CCOC I felt it gave me a solid grounding in a diverse range of topics within IT, this diversity helped me to understand the area of IT I would like to pursue and ultimately shaped my career. The work experience arranged by CCOC during my course kick-started my career and I will be forever thankful to the dedicated team. I would highly recommend Cork College of Commerce to any prospective student looking for a start in an information technology career.

Anthony O Callaghan, Director, Global BI Solution Centre

I enrolled in College of Commerce in September 2011 doing a Computer Science Level 5 FETAC course and then the following year, I completed the Level 6 Computer Science course. The lecturers and staff members passion and devotion towards their students and their willingness to devote extra time to explain fundamentals in detail were an essential to my success at the college. I am now fully graduated from CIT with a 1st Class Honours degree in Computing.

Ricardo Varanda, Cloud Developer for Trend Micro

The Computer Science course in the College of Commerce appealed to me because the modules looked interesting and I would get a qualification after one year and could then seek employment or progress to further studies. Applying for the course was the best decision I made. The teachers on the course are great, they made classes interesting and cared about each student. I would thoroughly recommend the Computer Science to anyone interested in ultimately working in IT.

Margarita Tsekvava, Java Programmer
2017-08-28T21:56:35+00:00 Tags: |