Technical Support Specialist

//Technical Support Specialist

This course focuses on the key skills required to troubleshoot hardware and provide support and advice in a technical support capacity in a computer company or contact centre. Students will learn the essentials of hardware and networks in a local or cloud setting and how to resolve any security or other issues.

Email: computing@ccoc.ie          Tel: (021) 4223834

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1 year

QQI Level 5 Certificate in Computer Systems and Networks 5M0536

€550 including QQI examination fees. (Medical card holders exempt from €250)

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  • Computer Systems Hardware 5N0548 Computer Systems Hardware gives learners the knowledge and skills required to build and/or upgrade a desktop and/or laptop system. It also gives learners information on the latest trends in computer hardware systems.
  • Operating Systems 5N2928  Install and configure a desktop Operating System, and use system utilities to manage faults, system components, and directories. Configure disk partitions, set a multi-boot and learn how to eliminate possible threats to your system.
  • Customer Service 5N0972 – Apply the personal skills, qualities and attitudes required to perform effectively when dealing with customers. Handle a range of challenging situations, demonstrate team or group work in providing customer care. Look at practical examples of organisations with good customer care and their success. Use appropriate communication technologies to include telephone, audio visual, conferencing, email and other interactive media in a range of customer service situations.
  • ICT Security Policy and Technology 5N0583 Identify appropriate software solutions to safeguard network and client devices information to plan and develop investigative strategies and to determine solutions to varied unfamiliar problems. Identify security risks, create data backups and plan for disaster recovery.
  •  Frontline Technical Support Skills 6N2056 Frontline Technical Support gives learners the knowledge to operate effectively in a technical support call centre environment (using Spiceworks). Use CISCO’s Packet Tracer and TeamViewer to troubleshoot and resolve customer telecommunications queries and network issues.
  • Networking Essentials 5N2929 Connect digital devices using private, non-routable IPv4 addressing, and test connectivity using diagnostic tools. Build and deploy a LAN, and implement and manage network resources.
  • Maths for Information Technology 5N18396 Acquire mathematical skill in problem solving and mathematical investigations in the following areas: basic arithmetic and algebra, set theory and Boolean logic, functions and calculus , geometry and trigonometry, probability and statistics, and algorithms and computations.
  • Virtualisation Support 5N2434 Construct and configure virtual components and networks, including client and server virtualisation.
  • Work Experience 5N1356 Planning, preparation and reflection on work placement. Job finding strategies, CV and personal statement preparation, interview skills. Practise employability skills with a view to future planning.
  • Students will also be given the opportunity to complete the VCA6-DCV exam

Leaving Certificate with at least a pass grade in mathematics or relevant computer experience. For mature applicants experience will be considered in lieu of formal qualifications.

  • One day per week work placement in partnership with industry. Students are placed by the college.
  • Professional guest lecturers
  • Site visits
  • Ticketing system practical experience

See Progressions for details. (New course, progressions updated regularly)

On successful completion of a full award, the student will be well positioned to work in technical support and troubleshooting a range of hardware issues and problems, both local and in the cloud. All students can access the Jobs Advice Hub. Graduates can subscribe to ‘CCOC college jobs register’ and CCOC LinkedIn alumni for up to date vacancies and networking.

Having attended CCOC I felt it gave me a solid grounding in a diverse range of topics within IT, this diversity helped me to understand the area of IT I would like to pursue and ultimately shaped my career. The work experience arranged by CCOC during my course kick-started my career and I will be forever thankful to the dedicated team. I would highly recommend Cork College of Commerce to any prospective student looking for a start in an information technology career.

Anthony O Callaghan, Director, Global BI Solution Centre

I enrolled in College of Commerce in September 2011 doing a Computer Science Level 5 FETAC course and then the following year, I completed the Level 6 Computer Science course. The lecturers and staff members passion and devotion towards their students and their willingness to devote extra time to explain fundamentals in detail were an essential to my success at the college. I am now fully graduated from CIT with a 1st Class Honours degree in Computing.

Ricardo Varanda, Cloud Developer for Trend Micro

The Computer Science course in the College of Commerce appealed to me because the modules looked interesting and I would get a qualification after one year and could then seek employment or progress to further studies. Applying for the course was the best decision I made. The teachers on the course are great, they made classes interesting and cared about each student. I would thoroughly recommend the Computer Science to anyone interested in ultimately working in IT.

Margarita Tsekvava, Java Programmer
2017-12-04T15:03:39+00:00 Tags: |