This QQI Level 5 certificate is specifically designed for International Students to help improve fluency in English and acquire IT and customer care skills. This leads to opportunities to gain employment here and abroad and also to the prospect to progress to further study within the college and at third level.

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Duration

1 year

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Certification

QQI Level 5 Certificate in Contact Centre Operations 5M2071

QQI Component Maths 5N1833 (available as option in evening for learners requiring Maths for progression)

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Course Fees

€500 including QQI examination fees.(Medical card holders exempt from €250)

Email/Contact

Claire Dineen
cdineen@ccoc.ie
Tel: (021) 4223816

  • Communications 5N0960
  • Contact Centre Skills 5N1361
  • Customer Service 5N0972
  • English as a second Language 5N1632
  • Spreadsheets Methods 5N1977 or Information Technology 4N1125 and Computer Applications 4N1112
  • The Internet 5N1611
  • Word Processing 5N1358
  • Work Experience 5N1356

Applicants will be required to take an assessment to determine their level of competency in the English language. This enables the college to place students in appropriate classes.

  • State of the art digital language laboratories
  • Study visits to contact centres
  • Two week work placement
  • Mature student support and mentoring
  • Cultural activities
  • Fluency in English is the main focus of this course

CCOC QQI Level 6 Certificate in Administration 6M5013.
CCOC QQI Level 6 Certificate in Business 6M4985.
CCOC QQI Level 6 Advanced Certificate in Marketing and Event Management (Business) 6M4985.
CCOC QQI Level 6 Advanced Certificate in Tourism and Hospitality (Tourism with Business) 6M5012.

Excellent progression opportunities to UCC and other Higher Education colleges. Special arrangements in place with CIT (CCPS), Tralee IT and Waterford IT for preferential entry for College of Commerce students. Up to 390 CAO points for any Institute of Technology can be attained by successful completion of this course. See  Progressions for details.

Customer service, contact/call centres, receptionists, and administration positions requiring bi-/multilingual skilled individuals with an awareness of good customer service  and excellent telephone technique. All students can access the Jobs Advice Hub. Graduates can subscribe to ‘CCOC college jobs register’ and CCOC LinkedIn alumni for up to date vacancies and networking.

When I first entered the Cork College of Commerce, I was full of fear. On my first day, I went home crying! I didn’t understand the Teachers, I didn’t understand the subjects, my English was very poor and I felt completely overwhelmed! Many of the subjects, I had never studied in my native language and the idea that I would have to learn these skills in another language was daunting! There were many highs filled with exhilaration and many lows filled with frustration. It is difficult to express the transformation in just one year. With a lot of hard work, determination, help from my fellow students and the patience of the teaching staff, my Everest was conquered. I am so happy to have completed my course in CCoC. It has been a very important step on my journey into 3rd level education and I would recommend CCoC to any student wishing to continue on the road to Higher Education.

Samara Oliveira

I am originally from the Ukraine and started my education in Ireland at Cork College of Commerce, studying English and IT skills for International students. This course really helped me improve my level of English and develop my skills in Business and Computers. I continued onto a level 6 Business course and completed my time in the College with the Accounting Technician’s course.

As a result of the skills learned I am now working in EMC as a business analyst. I love my job and am so grateful to the College for the support from teachers and colleagues who guided me from the very beginning of my studies there.

Polina Yalova

EMC Business Analyst

I am currently doing Food Science and Technology HETAC level 6 with IT Tallaght. It’s a part-time course supported by the Springboard initiative and run in Griffith College here in Cork. I found that the English and IT skills course to be a fantastic foundation stepping stone to future educational opportunities. I would recommend this course to anyone wishing to improve their English and general IT skills. Graduate 2015/16

Lucyna Suska

IT Tallaght student