This course provides students with a thorough training in front office reception skills and customer care. It is suitable for those who are interested in dealing with the public and in improving customer relations as well as general administrative duties.



1 year



QQI Level 5 Certificate in Office Administration 5M1997

QQI Component Maths 5N1833 (available as option in evening for learners requiring Maths for progression)


Course Fees

500 including QQI examination fees. (Medical card holders exempt from €250)


Orla O’Riordan
Tel: (021) 4223825

  • Reception and Frontline Skills 5N1407
  • Information and Administration 5N1389
  • Text Production 5N1422
  • Contact Centre Skills 5N1361
  • Customer Service 5N0972
  • Spreadsheet Methods 5N1977
  • Work Experience 5N1356
  • Word Processing 5N1358
  • Spanish Level 4 4N1178 (optional)


Leaving Certificate, LCA or QQI Level 4. Mature students are exempt from Leaving Certificate requirement. All applicants are interviewed.

  • Two week work placement
  • Professional guest lecturers
  • Pitstop Leadership Programme from Common Purpose for selected students


CCOC QQI Level 6 Advanced Certificate in Administration 6M5013
CCOC QQI Level 6 Advanced Certificate in Tourism and Hospitality 6M5012

Excellent progression opportunities to UCC and other Higher Education colleges. Special arrangements in place with CIT (CCPS), Tralee IT and Waterford IT for preferential entry for College of Commerce students. Up to 390 CAO points for any Institute of Technology can be attained by successful completion of this course. See Progressions for details.

Reception and Frontline Office environments. Past students have been employed in businesses such as the Clarion Hotel, the Rochestown Park Hotel and the Silversprings as well as key personnel in smaller family run business and hospitality businesses. All students can access the Jobs Advice Hub. Graduates can subscribe to ‘CCOC college jobs register’ and CCOC LinkedIn alumni for up to date vacancies and networking.

Attending College of Commerce was a very positive experience for me. It helped to build my confidence to be able to return to work. The College is structured and managed well. It is really geared towards the workplace. Coursework is relevant and manageable. I secured work and started immediately after finishing the course. The information available on job vacancies was excellent. The staff are very efficient, friendly and helpful. Our class were very close and got on well together.

Jan Sheehan

Receptionist, Gilabbey Veterinary Hospital

College of Commerce has given me the skills and experience to work in IT. I really loved my time there with my class mates and teachers. The structure of the course prepared me for the workplace. When I was doing my exams I felt fully prepared as my teachers put in much time and effort for each one of us. The coursework was detailed and I really liked what I was doing. The course boosted my confidence and prepared me well for the job I have now. It opened my mind to many opportunities. The staff were so helpful and I had amazing teachers. I met and made many great friends. I am now working in Abtran for Sky Ireland and this course got me there.

Sarah Jane McNicholas

Abtran for Sky Ireland

I completed a one year Reception and Customer Care Course. I got on great with my teachers and fellow students. I studied every night for my subjects and did my best to attend college for my classes. I passed all my exams. My class mates helped me to build confidence to take my practical exams and meet the deadlines for assignments. I have gained so much confidence since I completed the course. I can now be myself and feel able to speak up and use my initiative. I am currently working in a Dentist’s Surgery and am training to be a Dental Nurse.

Kelsey Devine

Dentist Surgery, Training as Dental Nurse