- Business Administration Skills 5N1610 – Examine a range of recruitment options for selecting and appointing staff and current employment rights legislation. Maintain a range of documents pertaining to HR management and employees including employment contracts, attendance records etc. Explore sources of finance for a business including cash-flow. Examine different types of meetings held and complete a range of documentation necessary for the effective function of a meeting. Explain the role of quality systems.
- Bookkeeping Manual and Computerised 5N1354 – Learn to record business transactions , post to ledgers and draw up a trial balance using both a manual accounting system and a computerised package.
- Word Processing 5N1385 – Learn to produce professional mailable document. Learn file management and a host of functions including clipart, headers, footers, watermarks, graphics, tabs etc.
- Spreadsheet Methods 5N1977 – Produce a spreadsheet that meets a simple design specification and is fit for purpose. Learn a range of spreadsheet features such as data and cell formatting techniques, conditional IF statements, financial, date and time functions. Generate a variety of types of graphs from spreadsheet data. Automate routine multi-step tasks through the creation, execution and management of simple macros
- Communications 5N0690 – Acquire the writing skills needed for the workplace, learn to speak fluently and coherently in a professional setting, develop interpersonal skills and have an understanding of the impact of ICT on society.
- Reception and Front Line Skills 5N1407– Learn about displaying a professional approach to receiving visitors and using effective customer service skills, upkeep of visitors logbook, dealing with complaints. Apply a range of general administrative skills within the reception and/or front office context to include booking and preparing for conference, organising visitors waiting area, arranging appointments, preparing an itinerary, making reservations, providing information to visitors etc.
- Work Experience 5N1356 – Planning, preparation and reflection on work placement. Job finding strategies, CV and personal statement preparation, interview skills. Practise employability skills with a view to future planning
- Digital Presentations 5N0653 – Design, create and deliver a presentation to include Clip art, video clips, hyperlinks, animation effects and apply transitions and timings for slides. Evaluate the implications of the choice of venue to include lighting, room size, power points, audience size etc.
- FIT employment supports: Includes CV workshops, interview skills and mock interviews to give the students the necessary skills to atain employment.
Long term unemployed with no previous educational qualification higher than FETAC/QQI Level 4; applicants should be aged 21 and over and in receipt of social welfare payment. Applications through FIT at
or contact your Local Intreo Centre. Application can also be made directly to the college
. All applicants are interviewed. An offer of a place on this course is contigent on the applicant meeting the entry requirement set out here and satisfactory presentation at interview and FIT aptitude test.
Excellent progressions opportunities including:
Excellent progression opportunities to other Higher Education colleges. Special arrangements in place with CIT/MTU (CCPS), Tralee IT/MTU and Waterford IT for preferential entry for College of Commerce students. Up to 390 CAO points for any Institute of Technology can be attained by successful completion of this course. See Progressions for details.
Graduates are well placed to take up positions in either back or front office administration and customer service within any organisation. Graduates have found employment in retail, customer care and general administration.
- Duration: September to May
- Fees: €250 including QQI examination fees. (Medical card holders exempt from €250). See payment for details.
- QQI Level 5 Certificate in Business Administration 5M2468
- QQI Component Maths 5N1833 (available as option in evening for learners requiring Maths for progression).
- Work Experience: Students undertake a block work placement of 2 weeks in a variety of settings e.g. customer service, back office or shared services. Students find their own work experience and will be supported by FIT in this effort. During the course FIT personnel provide backup for work experience, mentor the learners and provide follow up after the work experience has been completed.
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