- Computer Systems Hardware 5N0548 Computer Systems Hardware gives learners the knowledge and skills required to build and/or upgrade a desktop and/or laptop system. It also gives learners information on the latest trends in computer hardware systems.
- Operating Systems 5N2928 Install and configure a desktop Operating System, and use system utilities to manage faults, system components, and directories. Configure disk partitions, set a multi-boot and learn how to eliminate possible threats to your system.
- Customer Service 5N0972 – Apply the personal skills, qualities and attitudes required to perform effectively when dealing with customers. Handle a range of challenging situations, demonstrate team or group work in providing customer care. Look at practical examples of organisations with good customer care and their success. Use appropriate communication technologies to include telephone, audio visual, conferencing, email and other interactive media in a range of customer service situations.
- ICT Security Policy and Technology 5N0583 Identify appropriate software solutions to safeguard network and client devices information to plan and develop investigative strategies and to determine solutions to varied unfamiliar problems. Identify security risks, create data backups and plan for disaster recovery.
- Frontline Technical Support Skills 6N2056 Frontline Technical Support gives learners the knowledge to operate effectively in a technical support call centre environment (using Spiceworks). Use CISCO’s Packet Tracer and TeamViewer to troubleshoot and resolve customer telecommunications queries and network issues.
- Networking Essentials 5N2929 Connect digital devices using private, non-routable IPv4 addressing, and test connectivity using diagnostic tools. Build and deploy a LAN, and implement and manage network resources.
- Maths for Information Technology 5N18396 Acquire mathematical skill in problem solving and mathematical investigations in the following areas: basic arithmetic and algebra, set theory and Boolean logic, functions and calculus , geometry and trigonometry, probability and statistics, and algorithms and computations.
- Virtualisation Support 5N2434 Construct and configure virtual components and networks, including client and server virtualisation.
- Work Experience 5N1356 Planning, preparation and reflection on work placement. Job finding strategies, CV and personal statement preparation, interview skills. Practise employability skills with a view to future planning.
- Students will be given the opportunity to sit the VMware Certified Associate – Digital Business Transformation (VCA-DBT) exam (optional).
- Manual Handling Training and Certification
- Data Analytics
Leaving Certificate with at least a pass grade in mathematics or relevant computer experience. Mature students are exempt from Leaving Certificate requirement.
All applicants are interviewed. An offer of a place on this course is contingent on the applicant meeting the minimum entry requirements set out here, and satisfactory presentation at interview.
Excellent progressions including:
- CIT/MTU: IT Management (CR310)
- CIT/MTU: Software Development (CR106 and CR116)
- UCC: BIS (CK203)
- UCC: Computer Science (CK401)
- UCC: Psychology and Computing (CK121)
Excellent progression opportunities to other Higher Education colleges. Special arrangements in place with CIT/MTU (CCPS), Tralee IT/MTU and Waterford IT for preferential entry for College of Commerce students. Up to 390 CAO points for any Institute of Technology can be attained by successful completion of this course. See Progressions for details.
On successful completion of a full award, the student will be well positioned to work in technical support and troubleshooting a range of hardware issues and problems, both local and in the cloud.
- Duration: September to May
- Fees: €550 including QQI examination fees. (Medical card holders exempt from €250). See Payment for details.
- Certification: QQI Level 5 Certificate in Computer Systems and Networks 5M0536
- Work Experience: Students undertake work placement one day per week for the duration of the year. Students are required to source their own
placement in a suitable IT related setting.
- Click to view, print or download prospectus page.