Do you need to improve your skills in English Language and at the same time gain some IT and Customer Service Skills and qualifications? Then this course is designed specially for you. Completion of the course will allow you to get employment or study at a higher level.
Or send us your contact details and your query, and we will be in touch.
The course runs for 1 academic year. It is a full time programme which runs from early September to mid May. Timetables vary from year to year.
QQI Level 5 Certificate in Contact Centre Operations 5M2071
QQI Component Maths 5N1833 and Statistics 5N2066 (available as option in evening for learners requiring Maths or Statistics for progression)
€500 including QQI examination fees.(Medical card holders exempt from €250). See Payment for details.
- Communications 5N0690 – Acquire the writing skills needed for the workplace, learn to speak fluently and coherently in a professional setting, develop interpersonal skills and have an understanding of the impact of ICT on society.
- Contact Centre Skills 5N1361 – Apply customer care, skills, tools and techniques to handle customer queries and requests. Problem solve and manage difficult situations to end every customer call positively. Navigate a customer relationship management (CRM) system in line with customer requirements. Build customer interest in services and products offered by a company.
- Customer Service 5N0972 – Apply the personal skills, qualities and attitudes required to perform effectively when dealing with customers. Handle a range of challenging situations, demonstrate team or group work in providing customer care. Look at practical examples of organisations with good customer care and their success.
- English as a second Language 5N1632 – Improve your use of the English language and learn a wide range of language skills, both oral and written for a variety of situations such as social and work environments
- Spreadsheets 5N1977 – Produce a spreadsheet that meets a simple design specification and is fit for purpose. Learn a range of spreadsheet features such as data and cell formatting techniques, conditional IF statements, financial, date and time functions. Generate a variety of types of graphs from spreadsheet data. Automate routine multi-step tasks through the creation, execution and management of simple macros OR Information Technology 4N1125 and Computer Applications 4N1112
- The Internet 5N1611 – Explore issues relating to security and confidentiality while using the internet e.g authentication, anti-virus protection, encryption and firewalls. Develop the skills necessary to develop web pages. Explore applications such as wikis and share documents such as Google Docs. Compose, send receive and store emails with attachments.
- Word Processing 5N1358 – Learn to produce professional mailable document. Learn file management and a host of functions including clipart, headers, footers, watermarks, graphics, tabs etc.
- Work Experience 5N1356 – Planning, preparation and reflection on work placement. Job finding strategies, CV and personal statement preparation, interview skills. Practise employability skills with a view to future planning.
Applicants will be required to take an assessment to determine their level of competency in the English language. This enables the college to place students in appropriate classes. An offer of a place on this course is contingent on the applicant meeting the entry requirements set out here and satisfactory presentation at interview.
- State of the art digital language laboratories
- Visits from Contact Centres
- Two week work placement
- Mature student support and mentoring
- Cultural activities
- Fluency in English is the main focus of this course
- Access to a CRM package
Excellent progressions opportunities including:
- CIT: Business Studies (CR021)
- UCC: Commerce (CK201) (QQI Maths required which is available as an extra component in the evenings)
- CCOC: QQI Level 6 Advanced Business 6M4985
- CCOC: QQI Level 6 Advanced Tourism (Tourism with Business) 6M5012
- CCOC: QQI Level 6 Advanced Marketing with Event Management (Business) 6M4985
Excellent progression opportunities to other Higher Education colleges. Special arrangements in place with CIT (CCPS), Tralee IT and Waterford IT for preferential entry for College of Commerce students. Up to 390 CAO points for any Institute of Technology can be attained by successful completion of this course. See Progressions for details.
Customer service, contact/call centres, receptionists, and administration positions requiring bi-/multilingual skilled individuals with an awareness of good customer service and excellent telephone technique. All students can access the Jobs Advice Hub. Graduates can subscribe to ‘CCOC college jobs register’ and CCOC LinkedIn alumni for up to date vacancies and networking.
When I first entered the Cork College of Commerce, I was full of fear. On my first day, I went home crying! I didn’t understand the Teachers, I didn’t understand the subjects, my English was very poor and I felt completely overwhelmed! Many of the subjects, I had never studied in my native language and the idea that I would have to learn these skills in another language was daunting! There were many highs filled with exhilaration and many lows filled with frustration. It is difficult to express the transformation in just one year. With a lot of hard work, determination, help from my fellow students and the patience of the teaching staff, my Everest was conquered. I am so happy to have completed my course in CCoC. It has been a very important step on my journey into 3rd level education and I would recommend CCoC to any student wishing to continue on the road to Higher Education.
I am originally from the Ukraine and started my education in Ireland at Cork College of Commerce, studying English and IT skills for International students. This course really helped me improve my level of English and develop my skills in Business and Computers. I continued onto a level 6 Business course and completed my time in the College with the Accounting Technician’s course.
As a result of the skills learned I am now working in EMC as a business analyst. I love my job and am so grateful to the College for the support from teachers and colleagues who guided me from the very beginning of my studies there.
I am currently doing Food Science and Technology HETAC level 6 with IT Tallaght. It’s a part-time course supported by the Springboard initiative and run in Griffith College here in Cork. I found that the English and IT skills course to be a fantastic foundation stepping stone to future educational opportunities. I would recommend this course to anyone wishing to improve their English and general IT skills. Graduate 2015/16