International Airlines Studies

• Cabin Crew Operations 5N5410 –Prepare for cabin crew recruitment and training as well as looking at uniform and grooming guidelines, industry terminology, inflight services, passenger handling and Safety and Emergency Procedures (SEPs)
• Airlines Studies 5N4971 – Examine the various airline business models (low costs and full service) focusing on the products and services they offer. Look at the airline industry and the various international organisations, agreements and laws which govern it.
• Global Distribution Systems 6N4973 -Make and amend airline reservations using the Amadeus system which is used by travel agencies and airlines throughout Ireland and the world
• Tourism Principles and Practice 5N2078 – National and International Tourism. Understand the tourist product of Ireland as a unique destination and how to promote and sell it. Identify of a range of international and national tourist attractions. Learn about tourist profiles and how they impact on tourist markets. Extensive field trips and site visits are an integral part of this component.
• Tourism Information and Administration 5N0636 – Work independently in a tourist information office or in the front office of a range of tourism enterprises. Emphasis on providing advice to visitors on coaches, walking tours, places of interest etc. 
• Word Processing 5N1358 – Create and edit documents to a professional standard. Utilise Memos and Mailmerge for streamlining customer communication
• Work Experience 5N1356 – Plan, prepare and reflect on work placement. Job finding strategies, CV and personal statement preparation, interview skills. Practise employability skills with a view to future planning.
• Customer Service 5N0972 – Apply the personal skills, qualities and attitudes required to perform effectively when dealing with customers. Handle a range of challenging situations, demonstrate team or group work in providing customer care. Look at practical examples of organisations with good customer care and their success. Use appropriate communication technologies to include telephone, audio visual, conferencing, email and other interactive media in a range of customer service situations.

Additional Training/Workshops

• Professional Presentation: This workshop gives the learner the necessary knowledge to sharpen and gain confidence with their presentation skills.  The content of the workshop includes identifying skills needed to present with confidence, enabling learners to recognise the importance of non-verbal communication and how it can help or hinder an individual.  Additionally, developing techniques to create a memorable and compelling ‘story’, practical tips on enhancing their delivery style and techniques to help with preparation and organisation of information is included.  Learners prepare, practice, and present a short presentation.