If you are an organised person and would love to work in administration in a busy doctors, dentists, hospital or other healthcare environment then this course is perfect for you. The admin team member in these environments is the person who sensitively deals with vulnerable clients to ensure that they are professionally dealt with. If you can see yourself in that role then this is the right course for you.

  • Information and Administration 5N1389 – Carry out diary management to include meeting notices and monutes and preparation of business trip itineraries. Create a manual or computerised database filing system. Use office equipment and resources.
  • Text Production 5N1422 -Learn to produce a range of documents to a mailable standard, within a minimum speed of 35 words per minute
  • Medical Terminology 5N2428 – Define medical terminology and abbreviations. Use correct medical terminology in a wide range of specialities. Assemble and prepare x-ray reports. Prepare final medical reports ensuring the use of appropriate terminology, language and format.
  • Communications 5N0690 – Acquire the writing skills needed for the workplace, learn to speak fluently and coherently in a professional setting, develop interpersonal skills and have an understanding of the impact of ICT on society.
  • Spreadsheets 5N1977 – Produce a spreadsheet that meets a simple design specification and is fit for purpose. Learn a range of spreadsheet features such as data and cell formatting techniques, conditional IF statements, financial, date and time functions. Generate a variety of types of graphs from spreadsheet data. Automate routine multi-step tasks through the creation, execution and management of simple macros.
  • Database Methods 5N0783 – Use MS Access to create databases from design specifications under a time constraint. Learn to manipulate information from  databases and retrieve and output in report format
  • Work Experience 5N1356 – Planning, preparation and reflection on work placement. Job finding strategies, CV and personal statement preparation, interview skills. Practise employability skills with a view to future planning
  • Word Processing 5N1358– Learn to produce professional mailable document. Learn file management and a host of functions including clipart, headers, footers, watermarks, graphics, tabs etc.

Additional Training/Workshops

  • CCOC Socrates Medical Package: Socrates software is a medical records system for a General Practice. It is used by Irish GPs. Our Socrates course which is certified by the Cork College of Commerce includes the management of patient files and the addition of new patients, managing the appointment system for the practice.  It includes organising the waiting room and consultations of patients once they arrive at the practice, printing repeat prescriptions and referral letter as well as billing and fee management functions.  This course gives the student a valued experience in what it would be like to work as a receptionist in General Practice.
  • CCOC Infection Prevention and Control: The Infection Prevention and Control programme aims to give learners an in-depth look at this vital aspect of the healthcare industry/workplace. Topics covered include basic microbiology, healthcare associated infections and the role of infection prevention in the workplace.  Additionally, the role and standards of the HSE & HIQA and hands on training in correct hand washing technique and the use of PPE is also covered.
  • Microsoft Outlook: The Microsoft Outlook workshop demonstrates how to use the internet to compose, send, receive and store electronic mail to include attaching a file to an email and managing email folders.  It also facilitates the learner to explore areas related to browser-based email systems including demonstrating the use of at least one current email software package for example: compose, send, receive, reply, forward, print, store electronic messages and open file attachments, attach a file to an email message and create and manage mailboxes and transfer messages to and from relevant mailboxes.  Furthermore, learners develop an appreciation of email etiquette as regards: content, length, style and tone of composed messages and they set up a web-based email account.
  • Data Protection: This Data Protection Workshop gives learners an overview of GDPR. The workshop examines was GDPR stands for and gives an understanding of the current data protection rules and obligations.  The learners also receive information on the types of data, the terminology associated with GDPR, the penalties with breaches, storage of data and general do’s and don’ts regarding data.

Leaving Certificate, LCA or QQI Level 4.  Mature students are exempt from Leaving Certificate requirement. All applicants are interviewed. An offer of a place on this course is contingent on the applicant meeting the entry requirements set out here and satisfactory presentation at interview.

Excellent progressions opportunities including:

Excellent progression opportunities to other Higher Education colleges. Special arrangements in place with CIT (CCPS), Tralee IT and Waterford IT for preferential entry for College of Commerce students. Up to 390 CAO points for any Institute of Technology can be attained by successful completion of this course. See  Progressions for details.

Medical and Dental Administration and Reception, general practices, hospital and care facilities. Former students have been employed in Primary Care Centres and other large and small health related environments.

All students can access the Jobs Advice Hub. Graduates can subscribe to CCOC college jobs register and CCOC LinkedIn alumni for up to date vacancies and networking.

  • Duration: September to May
  • Fees: €500 including QQI examination fees. (Medical card holders exempt from €250). See payment for details.
  • Certification:
    • QQI Level 5 Certificate in Office Administration 5M1997
    • QQI Component Maths 5N1833 (available as option in evening for learners requiring Maths for progression).
  • Work Experience: Students undertake a block work placement of 2 weeks in an office environment.
  • Click to view, print or download prospectus page.

Email: administration@ccoc.ie          Tel: (021) 4223825

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I spend a very productive year at the Cork College of Commerce, I decided to upskill and retrain in administration (having previously worked as a Chef and also in Sales) so I attended the Medical and Dental Receptionist Course. I never for one minute regretted my decision as I really enjoyed my time here. From the first day it was hands on but at a pace that suited us all and we learned steadily each week. There was a great mix of ages in the class which worked well, we all had different skills that we shared with each other, I have made lifelong friends.

Extra help was always at hand and I found all the staff and teachers so helpful and approachable. I took advantage of any seminars, trainings and extra day courses that were offered to us. This helped me greatly, spurred on by these trainings I decided to enter the colleges yearly “Presentation Skills” Competition, which I am delighted to say that I won.

Marion Jane McCarthy, Cork College of Commerce (Reception)

I had a very pleasant experience when I was studying Medical and Dental Reception in the Cork College of Commerce.  There was a variant of ages in the class, all were welcome.  I found assignments to be well spaced out and the practical subjects were well chosen for the course.  Staff proved to be very helpful and understanding.  My colleagues were very nice and we engaged in much teamwork.  I feel the Course made me ready for the world of work.  I am now a secretary to a consultant in a private clinic.

Anita Tegt, Medical and Dental Reception

I spent one year doing a QQI Level 5 Course in Medical and Dental Reception.  Overall my experience in the Cork College of Commerce was very positive.  As a mature student I felt very supported and looked after.  There was discipline and structure in the College but it was not over rigid.  I had some practical subjects which have proved very relevant to my current job.  I found my confidence grew over the year I spent at the College.  Staff were very encouraging and my colleagues were a huge resource and source of support.  I now work in the Cork University Hospital.

Rosemary O’Mahony, Medical and Dental Reception

I did QQI Level 5 Certificate in Office Administration, Medical and Dental Receptionist. I found the College of Commerce most welcoming and the teachers so helpful and encouraging. I gained confidence in myself as a person and found the whole experience helped me in my future career.

Breda Barry, Medical and Dental Receptionist

I have great memories from my time in College of Commerce. I made lifelong friends there. Everything was well covered before exams which were frequent but I found that easier for learning. The coursework was enjoyable and varied. I learned many people skills and how to deal with the public and work colleagues. The staff were a great support and always happy to help. All the skills I gained in College of Commerce contribute in helping me to complete my daily work tasks in my permanent contracted job in Cork University Hospital.

Sinead Foley, Cork University Hospital

I had a great experience in the College, I really enjoyed it – it was my second time to attend. The course work is relevant, helpful and stands to me in my job. I gained extra confidence in my use of computers. We were issued with achievable deadlines to complete our work. They also ensured you to stay on track. The course is very hands on, there is a two week block of work experience so you gain practical knowledge too. There is much information available on job opportunities from Course Director and email – it is how I got my job. The staff are very approachable and helpful. I met and made great friends throughout my time in the College.

Louise McDonnell, Receptionist, Dr O'Regan, Donnybrook

This is a really good College. The teachers were very helpful and I met great friends. Exams were frequent which I found great to keep us interested and focused. The coursework was varied so we got a taste for everything. My confidence really increased and it made me more outgoing. There were many job opportunities and I am now in full time employment. Staff were very friendly and helpful. With the skills I had learned when I finished in College I was well able to go and get a job.

Orla Young, Bons Secours, Tralee