Sales Advisor – Retail Specialist

• Customer Service 5N0972 – Apply the personal skills, qualities and attitudes required to perform effectively when dealing with customers. Handle a range of challenging situations, demonstrate team or group work in providing customer care. Look at practical examples of organisations with good customer care and their success.
• Marketing Practice 5N1400 – Conduct a SWOT analysis. Develop a marketing plan for a specific product or service. Examine the life cycle of a range of products including new product development. Explain the elements of the marketing mix. Carry out market research applying appropriate techniques and research methodologies.
• Retail Administration 5N1860 – Analyse key features of retail outlets including department stores, common multiples etc. Learn about current retail legislation e.g. Sale of Goods and Supplies Services Act and Consumer Protection Act. Evaluate the range of banking services available to the retail organisation. Examine the impact of a range of strategies on an organisation’s profitability including training, quality, sources of finance, credit control and stock control. Process business documents including credit notes, invoices, purchase orders etc.
• Retail Security 5N1777 – The purpose of this award is to equip the learner with the knowledge, skill and competence to work as a Retail Security Officer performing practical security duties and procedures, and responding to security situations, in order to maintain a safe and secure environment for staff and members of the public. 
• Retail Display 5N1861 – Learn about visual merchandising display. Design a retail display to include appropriate materials and construction. Employ graphics to communicate pricing and offers to customers of a retail outlet. Suggest suitable display types for a range of retail contexts including self service, personal service etc.
• Business Administration Skills 5N1610 – Examine a range of recruitment options for selecting and appointing staff and current employment rights legislation. Maintain a range of documents pertaining to HR management and employees  including employment contracts, attendance records etc. Explore sources of finance for a business including cash-flow. Examine different types of meetings held and complete a range of documentation necessary for the effective function of a meeting. Explain the role of quality systems.
• Retail Selling 5N1619 – Learn the technologies currently used in the retail sector including cash registers, bar code scanners, stock security devices etc. Learn about customer loyalty, merchandising, retail ethics and training and communication skills.Learn how to open and close a sale, deal with complaints or present alternative products.
• Spreadsheet Methods 5N1977 – Produce a spreadsheet that meets a simple design specification and is fit for purpose. Learn a range of spreadsheet features such as data and cell formatting techniques, conditional IF statements, financial, date and time functions. Generate a variety of types of graphs from spreadsheet data. Automate routine multi-step tasks through the creation, execution and management of simple macros.
• Door Security 4N1114 – The purpose of this award is to equip the learner with the knowledge, skill and competence to work under supervision as a Door Security Personnel performing practical security duties and procedures and responding to security situations in order to maintain a safe and secure environment for patrons, staff and members of the public.
• Guarding Skills 4N1118 – The purpose of this award is to equip the learner with the knowledge, skill and competence to work under supervision as a
  security officer performing practical security duties and procedures and responding to security situations in a variety of settings including static and the retail industry.
• Teamworking 5N1367 – Participate in core team-working activities to include negotiation, problem solving, finding solutions, decision making and conflict resolution. Demonstrate appropriate communications, problem solving and negotiation techniques in a range of team-working situations and roles to include leadership roles and give a receive feedback. Monitor personal strengths and skills as a team participant.
• Work Experience 5N1356 – Planning, preparation and reflection on work placement. Job finding strategies, CV and personal statement preparation, interview skills. Practise employability skills with a view to future planning.

Additional Training
CCOC Manual Handling Training and Certification
NETSTOCK Inventory Management software Certification