Sales Advisor – Retail Specialist

• Customer Service 5N0972 – Apply the personal skills, qualities and attitudes required to perform effectively when dealing with customers. Handle a range of challenging situations, demonstrate team or group work in providing customer care. Look at practical examples of organisations with good customer care and their success.
• Digital Marketing 5N1364 – Choose appropriate e-tools to implement a digital marketing strategy. Plan a digital marketing campaign from inception to completion. Evaluate the effectiveness of campaigns using analytical e-tools. Outline the stages of analysis, development, implementation and control of digital marketing campaigns. Use e-tools including web analytics, social media monitoring, social bookmarking to monitor digital marketing campaigns.
• Retail Administration 5N1860 – Analyse key features of retail outlets including department stores, common multiples etc. Learn about current retail legislation e.g. Sale of Goods and Supplies Services Act and Consumer Protection Act. Evaluate the range of banking services available to the retail organisation. Examine the impact of a range of strategies on an organisation’s profitability including training, quality, sources of finance, credit control and stock control. Process business documents including credit notes, invoices, purchase orders etc.
• Retail Display 5N1861 – Learn about visual merchandising display. Design a retail display to include appropriate materials and construction. Employ graphics to communicate pricing and offers to customers of a retail outlet. Suggest suitable display types for a range of retail contexts including self service, personal service etc.
• Retail Selling 5N1619 – Learn the technologies currently used in the retail sector including cash registers, bar code scanners, stock security devices etc. Learn about customer loyalty, merchandising, retail ethics and training and communication skills.Learn how to open and close a sale, deal with complaints or present alternative products.
• Spreadsheet Methods 5N1977 – Produce a spreadsheet that meets a simple design specification and is fit for purpose. Learn a range of spreadsheet features such as data and cell formatting techniques, conditional IF statements, financial, date and time functions. Generate a variety of types of graphs from spreadsheet data. Automate routine multi-step tasks through the creation, execution and management of simple macros.
• Teamworking 5N1367 – Participate in core team-working activities to include negotiation, problem solving, finding solutions, decision making and conflict resolution. Demonstrate appropriate communications, problem solving and negotiation techniques in a range of team-working situations and roles to include leadership roles and give a receive feedback. Monitor personal strengths and skills as a team participant.
• Work Experience 5N1356 – Planning, preparation and reflection on work placement. Job finding strategies, CV and personal statement preparation, interview skills. Practise employability skills with a view to future planning.

Additional Training
CCOC Manual Handling Training and Certification
NETSTOCK Inventory Management software Certification